ISRAEL ~ SHIPPING AND RETURNS
To ensure our clients the best service and delivery possible, we are shipping your orders within Israel through "Tapuz" courier and their door to door service adding a fee of 20 shekels to your order.
All orders within Israel will be shipped attached with a tracking number allowing you to track your package. The package will be delivered to the address you have stated as your delivery address when you made your order. Your order will be dispatched within 3 working days within Israel.
All shoes/items should be tried on a clean surface, as shoe soles with any sign of wear will not be accepted for a return/exchange.
In the event of manufactoring defect, please email us at info@greeksandalsofficial.com within 48 hours of receiving your sandals.
EXCHANGE
In case you would like to exchange an item from your order, you can email us at info@greeksandalsofficial.com or by WhatsApp at 054 776 5788 within 14 days of receiving your order with your name and order ID.
The conditions for exchanging a product from your order are the followings :
- The goods are returned in the same condition and quantity as when received.
- The goods are unused.
- The product is received undamaged and in the original packaging.
We'll be sending you a courier free of charge that will come to your door and pick up the package (valid for the first exchange on the same order only) and in the same time we'll ship to you the new item.
RETURNS & REFUNDS
If you are not satisfied with your purchase, you reserves the right to return the goods within 14 business days of receiving your order on condition of the following:
- The goods are returned in the same condition and quantity as when received.
- The goods are unused.
- The product is received undamaged and in the original packaging.
The cancellation of a transaction is in accordance with the consumer protection (cancelation of a transaction) regulations, 2010 and the consumer protection law 1981.
If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return. For some goods, the original packaging may constitute part of the value of the
Returned goods are checked and if the above conditions are fulfilled, the amount is refunded back to you. Original shipping costs are non-refundable and refunds will be made with a deduction of 5% of the purchase amount.
SUMR Official shall then refund the amount paid for the product within 30 days. Please do not send your order back to us before contacting us at info@greeksandalsofficial.com and receiving an approval notification.
* The refund goes to the same credit card.
FINAL SALE ITEMS
Items purchased as "SALE" cannot be returned, or refunded. No exceptions.
New and unused merchandise may be exchange once your purchase has arrived to our store at your own expense and responsability.
More questions about ordering, availability, shipping or other? See our terms & conditions or contact us at info@greeksandalsofficial.com.